Send a message template
Template sends target one saved customer, never a raw phone number or email address supplied in chat. The agent renders the published template again before delivery.
Send published message template <MESSAGE_TEMPLATE_ID> to customer
<CUSTOMER_ID> by SMS. Use customer_name Ama, order_number WEB-1042, and
location_name Osu. Show me the exact rendered message and ask for final
confirmation before sending it once. Do not expose the customer's phone
number.
send_customer_template verifies that the template is published, has no unpublished changes, matches the requested transport, and has no unsupported attachments. It then shows the exact rendered content for confirmation before making one delivery attempt.
Sample response
Template message initialized
One reviewed SMS was submitted for the saved customer.
- Template
- Pickup reminder tmpl_example_pickup
- Customer
- cus_example_01
- Transport
- SMS
- Status
- Initialized chime_example_204
Sent copy: “Hi Ama, order WEB-1042 is ready at Osu.” Recipient contact details are not included in the result.
Illustrative values. The exact presentation depends on the MCP client.
Initialized is a delivery lifecycle status, not proof that the customer received the message. Use the communication tools to check the message status later.